Frequently Asked
Questions

Browse our shop, select your charm or jewellery piece, choose the variant, and click "Add to Cart". When ready, go to cart and click "Proceed to Checkout" to fill in your shipping details and complete payment.

Contact us within 12 hours of placing the order via phone or WhatsApp at +91 93721 65174. After 12 hours the order may have already been dispatched and cannot be modified.

Visit our Track Order page and enter your Order ID. You'll get real-time status updates. You can also call us at +91 93721 65174.

We accept UPI, debit/credit cards, and net banking. All transactions are fully encrypted and secure.

COD is not available at this time. We accept UPI, cards, and net banking.

Yes! Use code sylvara10 at checkout for 10% off your first order. Enter the code in the coupon field on the cart page and click Apply.

No, we do not currently offer EMI or Buy Now Pay Later options. We accept UPI, debit/credit cards, and net banking.

Gift wrapping is not available at this time. All orders are carefully packed in our standard Sylvara packaging.

Personalisation and engraving may be offered in the future. Please contact us to discuss your requirements and we'll let you know what's possible.

Yes! Order 50 pieces of mixed designs and get 5% off. Order 50 pieces of a single design and get 8% off. Contact us on WhatsApp to place a bulk order.

The minimum wholesale order is 50 pieces. We ship pan-India for wholesale orders. Reach out on WhatsApp to get started.

We may be open to franchise and reseller partnerships. Territories are open pan-India. Please connect with us on WhatsApp or via the contact form to discuss further.

Kindly connect with us on WhatsApp at +91 93721 65174. Our team will guide you through the process.

Orders are typically delivered within 3–6 business days across India. Metro cities usually receive orders within 2–4 days.

Yes! Enjoy FREE shipping on all orders above ₹499. For orders below ₹499, a shipping fee of ₹99 applies.

Yes, we deliver to all major cities and most towns across all 28 states and 8 union territories of India.

We use trusted couriers like BlueDart, Delhivery, DTDC, and Ecom Express depending on your pin code. Jewellery orders are packed with extra care to prevent damage.

If your order hasn't arrived within the estimated timeline, please contact us at support@sylvaracharms.in or call +91 93721 65174. We'll resolve it within 24 hours.

We accept returns within 7 working days of delivery for unworn items in original packaging with tags intact. Exchanges are accepted within 10 working days of delivery. Items that have been used or are returned after 7 days are eligible for a partial refund at the silver value only (92.5% of the silver price). Return shipping cost is borne by the customer.

Email us at support@sylvaracharms.in or WhatsApp us at +91 93721 65174 with your Order ID and reason. We'll guide you through the process. Return shipping cost is borne by the customer.

Refunds are processed within 7 business days after we receive and inspect the returned item, to the original payment method.

Please photograph the damage and contact us at support@sylvaracharms.in or WhatsApp us within 48 hours of delivery with your Order ID. We'll arrange a replacement or refund promptly.

Yes, tarnishing is a natural process for genuine 925 Sterling Silver. Because it contains 7.5% other metals (like copper) for strength, it reacts with oxygen and moisture in the air over time. Tarnish is not permanent and is not a sign of poor quality — in fact, it's a sign your silver is real! Follow these simple care rituals:

Last On, First Off: Always put jewellery on after applying perfume, lotions, or hairspray. These are the fastest cause of tarnish.
Wear it Often: Your skin's natural oils help polish the silver and prevent oxidation — the more you wear it, the more it shines.
Keep it Dry: Remove before showering, swimming, or working out. If it gets wet, dry immediately with a soft cloth.
Smart Storage: Store in the airtight zip-lock pouch provided. Keep away from open air and humidity.
Gentle Cleaning: Use a soft microfiber or silver polishing cloth. For a deeper clean, use lukewarm water with a drop of mild dish soap, then dry thoroughly.

Yes, absolutely. Our charms are crafted from 925 Sterling Silver, which is naturally hypoallergenic. Unlike fashion jewellery that uses cheap base metals like nickel or lead (which cause itching and rashes), we use high-quality alloys (primarily copper) to strengthen our silver. Sylvara jewellery is Nickel-Free and Lead-Free, making it safe for daily wear even for those with sensitive skin. Genuine 925 Sterling Silver is one of the most skin-friendly precious metals available.

Yes. Every Sylvara piece is made from genuine 925 Sterling Silver — meaning 92.5% pure silver. Each purchase comes with a Brand Authenticity Certificate as our personal guarantee of metal purity, craftsmanship quality, and ethical sourcing.

BIS Hallmarking is a government-certified purity stamp for precious metals in India. We are not providing BIS Hallmarking at this time. However, every Sylvara piece comes with a Brand Authenticity Certificate guaranteeing 925 sterling silver purity.

Your data (name, address, email, phone) is used only for order fulfilment, delivery, and customer support. We do not sell your data to any third party.

Absolutely. We do not store any card, UPI, or banking information. All payments are processed through Razorpay's secure, fully encrypted gateway.

Yes. Email support@sylvaracharms.in with a deletion request and we'll remove all your personal data within 7 business days.