Every Sylvara piece is packaged with care and dispatched promptly. Here's everything you need to know about delivery.
Shipping charges are calculated at checkout and shown in your order total before you pay. Orders are typically dispatched within 1–2 business days of confirmed payment.
We currently ship across India. At this time, we do not offer international shipping. Stay tuned — global delivery is coming soon!
We ship with Delhivery. Shipping charges depend on your delivery location and are shown in your order total before you pay:
| Delivery location | Shipping charge | Delivery time |
|---|---|---|
| Mumbai | ₹100 | 2 days |
| Rest of Maharashtra | ₹100 | 3 days |
| Metro cities (Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Ahmedabad) | ₹150 | 3–5 days |
| Rest of India | ₹150 | 5–7 days |
| North-East India | ₹150 | 5–7 days |
Orders are processed on business days (Monday–Saturday, excluding public holidays). Once payment is confirmed:
You will receive a dispatch confirmation email with a tracking number once your order has been shipped.
Estimated delivery times after dispatch (via Delhivery): Mumbai 2 days, rest of Maharashtra 3 days, metro cities 3–5 days, rest of India and North-East India 5–7 days. See the table in section 2.
These are estimates and may vary due to courier delays, weather conditions, or high-demand periods (festivals, sales events).
Once your order is dispatched, you will receive a tracking number via email. You can track your shipment on our Track My Order page or directly on the courier's website.
If you have not received a tracking number within 3 business days of placing your order, please contact us.
Every Sylvara piece is carefully packaged in our signature jewellery box with a polishing cloth and care card. We use protective outer packaging to ensure your order arrives in perfect condition.
Our packaging is designed to be minimal and eco-conscious — because we care about the planet as much as we care about silver.
If a delivery attempt fails and the package is returned to us due to an incorrect address, unavailability of recipient, or refusal to accept:
Please ensure your delivery address and phone number are accurate at the time of placing your order. We are unable to modify addresses after the order has been dispatched.
If your package arrives visibly damaged, please do not accept it and contact us immediately with photos of the outer packaging. If damage is discovered after opening, please photograph the item and packaging and reach out within 48 hours of delivery.
Please contact us as described below and we will look into it.
For any shipping-related queries, please reach out via our Contact page. We aim to respond within 1–2 business days.