Every Sylvara piece is packaged with care and dispatched promptly. Here's everything you need to know about delivery.
Free Shipping on all orders above ₹499. Orders are typically dispatched within 1–2 business days of confirmed payment.
We currently ship across India. At this time, we do not offer international shipping. Stay tuned — global delivery is coming soon!
| Order Value | Shipping Charge | Estimated Delivery |
|---|---|---|
| Below ₹499 | ₹60 flat rate | 4–7 business days |
| ₹499 and above | Free | 4–7 business days |
Shipping charges (if applicable) are non-refundable except in cases where the order is cancelled before dispatch or an incorrect item was delivered.
Orders are processed on business days (Monday–Saturday, excluding public holidays). Once payment is confirmed:
You will receive a dispatch confirmation email with a tracking number once your order has been shipped.
Estimated delivery times after dispatch:
| Location | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata) | 2–4 business days |
| Tier-2 & Tier-3 cities | 4–6 business days |
| Remote / rural areas | 5–9 business days |
These are estimates and may vary due to courier delays, weather conditions, or high-demand periods (festivals, sales events).
Once your order is dispatched, you will receive a tracking number via email. You can track your shipment on our Track My Order page or directly on the courier's website.
If you have not received a tracking number within 3 business days of placing your order, please contact us.
Every Sylvara piece is carefully packaged in our signature jewellery box with a polishing cloth and care card. We use protective outer packaging to ensure your order arrives in perfect condition.
Our packaging is designed to be minimal and eco-conscious — because we care about the planet as much as we care about silver.
If a delivery attempt fails and the package is returned to us due to an incorrect address, unavailability of recipient, or refusal to accept:
Please ensure your delivery address and phone number are accurate at the time of placing your order. We are unable to modify addresses after the order has been dispatched.
If your package arrives visibly damaged, please do not accept it and contact us immediately with photos of the outer packaging. If damage is discovered after opening, please photograph the item and packaging and reach out within 48 hours of delivery.
We will arrange a replacement or refund as per our Return & Refund Policy.
For any shipping-related queries, please reach out via our Contact page. We aim to respond within 1–2 business days.