Privacy
Policy

Last updated: June 2026

1. Who We Are

Sylvara Silver Charms ("Sylvara", "we", "us", or "our") is a handcrafted 925 sterling silver jewellery brand based in India. Our website is sylvaracharms.in. For any privacy-related queries, please reach out to us at our contact page.

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2. Information We Collect

We collect information you provide to us directly, including:

• Account information: Name, email address, phone number, and password when you create an account.
• Order information: Shipping address, billing address, and payment details when you place an order.
• Communication data: Messages you send through our contact form or email.
• Reviews: Content you submit as product reviews.

We also collect certain information automatically when you use our website:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or source
• Device information (mobile, desktop, OS)

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3. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including shipping and delivery
• Send order confirmations, updates, and tracking information
• Respond to your queries and provide customer support
• Improve our website and product offerings
• Send promotional emails and offers (only if you have opted in)
• Prevent fraud and ensure the security of our platform
• Comply with applicable Indian laws and regulations

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4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Logistics partners: To deliver your orders (e.g., courier services).
• Payment processors: To securely handle UPI, card, and other payment transactions.
• Email service providers: To send transactional and marketing emails.
• Legal authorities: Where required by law or court order.

All third-party partners are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

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5. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your cart, and understand how our website is used. You can control cookie settings through your browser. Note that disabling cookies may affect certain website features such as the shopping cart.

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6. Data Security

We take reasonable measures to protect your personal data from unauthorised access, loss, or misuse. Payment information is encrypted and processed through secure, PCI-compliant payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 5 years for accounting and legal compliance purposes.

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8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data (subject to legal obligations)
• Opt out of promotional communications at any time

To exercise any of these rights, please contact us via our Contact page.

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9. Third-Party Links

Our website may contain links to third-party websites (such as Instagram). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us through our Contact page. We are happy to help.