Return & Refund Policy – Sylvara Charms

Last updated: June 2026

Our Promise: Each Sylvara piece is handcrafted from genuine 925 sterling silver and inspected before dispatch. If you receive a damaged, defective, or incorrect item, we will make it right — no questions asked.

1. Return Window

You may request a return or exchange within 7 days of the delivery date. After this period, we are unable to process returns or exchanges unless the item has a manufacturing defect.

2. Eligible Returns

We accept returns for the following reasons:

Item received is damaged or broken
Item received is defective (e.g. broken clasp, tarnishing within 7 days)
Wrong item delivered (different from what was ordered)
Item is significantly different from the product description or images

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Items that have been worn, used, or altered
Items without original packaging or tags
Items returned after the 7-day window
Customised or personalised jewellery (engraved, made-to-order)
Items damaged due to improper care (e.g. contact with perfume, water, or chemicals)
Sale or discounted items marked as "Final Sale"

4. How to Initiate a Return

Contact Us

Reach out via our Contact page within 7 days of delivery. Include your order number and reason for return.

Share Photos

Send clear photographs of the item and packaging showing the issue. This helps us process your request faster.

Get Approved

Our team will review your request within 2 business days and send you return instructions if approved.

Ship It Back

Pack the item securely in its original packaging and ship to the address we provide. Keep the tracking number safe.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval status within 2–3 business days.

If approved, refunds are processed as follows:

Original payment method: Refund credited within 5–7 business days after approval.
UPI / Bank Transfer: Refund initiated within 3–5 business days.
Store credit: Available immediately upon approval (if preferred).

Shipping charges are non-refundable unless the return is due to our error (wrong item, defective product).

6. Exchanges

If you would like to exchange an item for a different size or style, please contact us within 7 days of delivery. Exchanges are subject to stock availability. If the requested item is unavailable, we will offer you a refund or store credit.

7. Return Shipping Costs

For returns due to our error (damaged, defective, or wrong item), we will cover the return shipping cost. For all other approved returns or exchanges, the customer is responsible for return shipping charges.

We recommend using a tracked shipping service for returns. Sylvara is not responsible for items lost in transit during return shipping.

8. Care & Tarnishing

925 sterling silver naturally interacts with air, moisture, and skin oils. Minor tarnishing over time is not a manufacturing defect and is not covered under our return policy. Please refer to our care guide (included with every order) to keep your pieces gleaming for years.

9. Contact Us

For any return or refund queries, please reach out to us through our Contact page. We aim to respond within 1–2 business days.

Return &Refund Policy